National Telephone Helpline

Our helpline is available on weekday evenings between the hours of 6 pm and 10 pm. The helpline is staffed by volunteers who have experience of some of the problems that you might be facing. They may able to give you information that will enable you to progress your situation or simply to listen if you want a sympathetic ear.

Volunteers are recruited from within the FNF membership, and receive training from FNF as well as the Telephone Helplines Association. We receive a large number of calls and it can sometimes be difficult to get through. Our average call length is 45 minutes so please do leave a gap between your attempts. Please do keep trying.

We are always looking for extra volunteers to take calls on the Helpline. It is quite possible that you may have received support from other FNF members in the past, and would like the opportunity to help others in return. FNF will offer you training and support to enable you to do this. To discuss volunteering on the helpline please contact admin@fnf.org.uk or to find out how else you could offer your help to FNF please visit the Volunteer section on this website. If you would prefer to talk to someone face-to-face, you might wish to consider going to one of our branch meetings in your area.

If you would like to find out more about the FNF services available to you as a member, see Join Us